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Jack Hubert was great to work with. He was Knowledgeable, and polite. The work was completed before the given time estimate. That was greatly appreciated.
Always great! The staff and the service team at Courtesy are fantastic, every time I visit.
Scheduled appt for oil change and shift gear service recall on ILX a week ago and specifically requested a loaner car. When I arrived for my appt, I had to wait 10 mins while Todd finished up his work. Once he attended to me and got my info, he paged for a loaner. A few minutes later, a technician came in a with a slip of paper that said "we are out". Todd then told me you guys we out of loaners and he graciously offered a shuttle ride back. I was not happy and adamantly told him that this was not acceptable considering I called a week ago and specially made the appt when a loaner car was available. Todd was courteous and had to get permission to borrow a car from Sales which took another 25 mins of waiting time. I realized that it was not his fault so I offered twice to reschedule my appt but he was quick to agree that I made the appt and should get a loaner. Anyway, the entire process took almost an hour when it could have been much faster. Todd kept his cool and remained professional.
Cole was very easy to work with and did a great job explaining what sets Courtesy Acura apart without any pressure. He helped us find the exact RDX model with exterior/interior color scheme that we were looking for and kept us informed throughout the process. What we enjoyed most was his passion and enthusiasm for the car when he delivered it to us and showed us how everything works. Would highly recommend working with Cole and Courtesy Acura in the future.
Everything went well. No issues. Thanks for the great customer service. Also the check in guy was really nice. I have no further comments for the 25 word minimum.
Mike, the service representative, was great. I enjoyed my loaner car experience. My car was ready when it was supposed to be. There was no pressure to do other work to my car, My car was handed back to me ready to go and washed!
Courtesy Acura has by far the best service department we have ever worked with. Professional, friendly and efficient service people. It makes having your Acura serviced in top notch fashion like a walk in the park.