Courtesy Acura Testimonials
View reviews about Courtesy Acura from our most recent customers.
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This was the best car buying experience I"ve had since our friend retired from selling cars. I can honestly say that Jimmy made me feel as comfortable with this process as my friend did., He was very patient walking me through all the features on the car. From the first time I came in and drove the RDX to when I finally came in to buy the MDX, he was nothing but helpful. He was friendly and NO pressure. I could have bought my car from any other dealer around but I came back to you because of ...
Great customer service. My customer service experience was wonderful. My customer service representative was Alicia Gordon. She is efficient and and explained everything to me. She is honest. I left my wallet in the car during the drop off for the appointment and she found it and returned it immediately to me prior to her giving it to the technician. Thank you Alicia. You are amazing.
They get you in and out with little effort. No haggling on suggested services. They make the suggestion and if you want to don't want the work at that time they move on. No pressure to have the services completed.
Jimmy, Cole, & the Management sales team were awesome! I love my 19 MDX A-spec so much that I decided to purchase after my lease ended! The sales team help me find the best interest rate for this purchase! Thank you Courtesy Acura!
We received excellent service from Jim. He explained on the features on the car and was very responsive.
Great service and I really appreciated the car wash and stocked waiting room. Always happy with my experiences at courtesy.
Professional and thorough service was given. We highly recommend Courtesy Acura. Thank you for providing exceptional service.
Excellent service. Travis MCKOY was so helpful and polite. He explained everything and came across as credible and honest. The service was done in a timely manner and I very much appreciate that they washed my floor mats for me!
Just an oil change and tire rotation but it was done efficiently and the staff was pleasant to deal with.
Everyone was wonderful. Cole was super helpful and definitely made the purchasing experience more pleasurable. Rick who took care of us was also amazing. He was super helpful through the whole purchase. And if it wasn't fro Brock we wouldn't be driving around in the car of our dreams. Thanks team for everything!
Travis is a fantastic service advisor. Takes care of everything and is so easy to work with.
Kenneth took good care of me today! My car was ready for pick up before lunch.
Jack went out of his way to make this a great service visit. It was actually fun working with Jack. He will be the reason I return to Courtesy for future service
I was able to get a same day appt for my oil change and tire rotation. It only took an hour and 15 mins. Kenny has been a great advisor.
Got me in and out quickly including some routine work that I didn’t know was due.
Rick was absolutely amazing to work with! Loved that no one was pushy; honestly best car buying experience!
Jack was great. He made it easy to schedule appointment and wasvery friendly and professional once I was there for service.
Good customer service and reasonable prices.
Kenny was attentive and helpful! He explained things well and made the process comfortable for us.
The team at Courtesy is always accommodating and professional. Kenny has been my service advisor for the last several visits and I appreciate his thoroughness, friendliness and overall helpfulness. 10/10!
Ken provided good - informative and fast service. He always answered my phone- and I was bothering him a lot :-).
Great service and friendly staff! Travis was able to cover my defective center console under warranty. Would recommend to friends and family!
Courtesy Acura service has the customer's needs in mind when you bring your vehicle in for service. For those of us who only have one vehicle, they try to turn it around quickly if it's something that could be done in one day, or offer you a loaner if it's going to take longer. Jack explained the needs well, well we had to modify the order.
I just purchased an Acura that came with lots of issues (not purchased at this dealership). Courtesy has been amazing to work with! Jack and everyone in the service department has gone above and beyond to assist me in every way. Awesome customer service, highly recommend! Their kind and helpful attitude made dealing with these car problems bearable....thanks Courtesy!!
Jack Aran and the technicians at Courtesy Acura are outstanding. They are fast and professional! Please thank them for making this service call a positive experience.
Jack is a pleasure to work with. He listened to my concerns, explained needed maintenance items, as well as estimated cost and time to complete. I appreciated the communication about upcoming service items in the next 12 months so I can plan. My car was serviced as promised in the allotted time and returned to me washed and mats vacuumed. This is the reason I keep returning. Top notch service and top notch people.
Easy to schedule appointment and Service advisor, Jack, was excellent. Very polite, thorough and offered insight to next visit.
Very professional team, Jimmy OConnell was very easy to work with and knowledgable. Just a pleasure of an experience. Thank you.
Jack the service consultant is awesome, he’s always forward on what service needs to be done and waits on approval.
Kenneth was very professional with his ability to describe what was needed at what price. What was really impressive is how determined that it probably only need the replacement camera and not anything else. He was right.
Jack was very patient with me and all of my questions, even when I wanted to call my father-in-law for his opinion and the time that that took.
Jack is always so professional and helpful. I have worked him several times and it is always a good experience. Thank you !
Jack Aran has always been extremely helpful whenever I visit Courtesy Acura with questions and assistance. He looks out for any future needs as well as focusing on what I’m presently concerned about. I feel confident with his decisions and recommendations. Jack and your whole team make each visit a successful experience rather than a challenging endeavor. Thank you for providing excellent and professional service.
This dealership is the best! Easiest transaction I have ever had! Friendly and not pushy! Thanks so much for making my experience with a dealer so positive!
Fast service and hard working employees. Works hard to gett your vehicle you want ready fast.
We had a great experience. This is the second time we have purchased a vehicle at Courtesy Acura. Jimmy our salesman was great. He was very clear and honest with us and we appreciate that.
it was good. i would recommend this dealership. all service is done here and will continue
I am always impressed each time I have to bring my vehicle in for service. From start to finish, they make it easy and accommodate your scheduling needs. The service coordinator, Alicia was especially helpful and kind. She made sure my vehicle was repaired in a timely manner. She was in constant contact with me on the diagnosis and progress of repairs. Definitely the best car service experience I have ever had.
Fair pricing and efficient service. Ease of scheduling appointment for service and clean comfortable waiting area.
Servicing my car is more expensive at Courtesy Acura than it is at other places, but the people are very nice, and the work seems to be done right. It's hard to know until the repair or maintenance has aged a bit.
Courtesy Acura definitely is the place to go for service. They are attentive to each customer’s cars needs. Each service person I have worked with checks for recalls and available discounts. It was easy to get an appointment that worked in my schedule. Thank you!
The service advisors were courteous, efficient, and informative. The work was done as promised, and on time. We’ve had the MDX for five years and has only been serviced at Acura dealers. All have been positive experiences, but hers is the stands out and their approach to customer service.
Very accommodating, friendly, helpful and great waiting area. I like the honesty in the service
Everyone we have worked with have been exceptional at what they do. It really makes me comfortable to do business at this location.
I really appreciate the honesty and integrity that my service advisor Kenny exhibits every time I bring my car in. He is thoughtful, caring and always takes time to ease my concerns and takes time to answer my questions; big or small. Lastly, Kenny is always willing to go up and above just meeting my expectations!
They got me in on the day I wanted and finished the work faster than I expected.
Courtesy acura wants you to have a great customer experience. these folks are good to you and your auto!
Kenny was great to work with. He responded to all our questions and explained his recommendations to us.
Work performed quicker than described and the price was as quoted. The loaner car was excellent and properly available.
Personnel are very professional, knowledgeable, kind and helpful! Great experience. Always provide high quality service. I have been a satisfied customer for 15 years.
All staff, Rick, Brianna and Cole were very attentive to our needs. Great to work with
we never met sean wardrope. this is ridiculous and ridiculous and ridiculous. and not funny
I always like the transparency about what is happening with my vehicle. I don't like being hassled about filling these surveys out!
Travis McKoy is professional, courteous, and friendly. This is the third time he has handled my RDX service. He is a great representative for Courtesy Ford!
Alicia was amazing , very helpful and the service techs that worked on my car top notch , they did way above my expections!
Good service in time, nice staff. Nice facilities, Rick Armijo is great and the most honest salesman ever
I called in the morning and they were able to get me in immediately. They were very pleasant and the service was completed quickly. Every time I come in I get great service.
As usual, Courtesy Acura was professional and detail oriented when handling my vehicle. My service advisor was personable and a pleasure to deal with.
Purchased an additional key for my car. They set up a service appointment and everything went very smooth. Great service!
Fast, responsive, professional. Great experience. I live much closer to another Acura dealership, but will gladly make the drive to Courtesy for Sales and Service.
Travis McCoy at the Littleton Colorado location was knowledgeable, fair and attended to my car issues in a professional manner. Very pleased with Travis.
Great service, they continued to try to find a solution to the issue, always kept me updated and provided a loaner vehicle.
Besides the cost of doing anything with a car these days, we were very satisfied with the service. Jack kept us in the loop every day and we were able to have a loaner car during the process.
Extremely helpful and amazing attitude all around. I wouldn't change a thing. Thank you!
Jack did a great job kept us informed The car was finished quickly and earlier than expected
They were very accommodating. The service was going to take longer than expected and I was provided with a way home and back when the service to my car was complete
Vanessa is great! She is really helpful and very patient! I enjoy working with her.
Great customer service. The quality of service is something that has become a benchmark for future business.
Cole and Sean went above and beyond for us! They walked us through every step and made sure we were well taken care of!
First time buying a new car and my experience was wonderful! I would recommend Courtesy Acura to anyone. I was highly satisfied with the excellent customer service I received.
Our experience was excellent. We love Courtesy Acura. Professional staff, courteous and knowledgeable, Lou Taylor helped us every step of the way. Highly recommend Courtesy Acura and Lou Taylor if you are looking for a car.
Great experience overall. Although it took longer than expected to get car we ordered given the world, we'll worth the wait and communication was great in the meantime.
Someone from your service personnel asked me if I had been helped. I answered, “Yes, but I have been waiting for @ 15 minutes for Jack.” She became very angry with me. She ran inside and then returned, stating harshly that she would help me even though she had other things to do. There three other customers also waiting. I understand that most companies are functioning with depleted staffing. However, I just answered her question. I was not complaining. She was short with me throughout the intake of my car. I was upset when I left.
Excellent customer service. Friendly knowledgeable a exceptional experience. I worked with Lou Taylor. Highly recommend him for all your car needs. Honest, factual great follow up.
Excellent friendly service from Travis, knowledgeable service representative, with service completed on a timely basis.
Work was completed timely and as expected with a loaner car provided for my convenience.
Friendly, quick, and nicely appointed service department. Service advisor was quick to attend and the technicians did a great job.
Vanessa was extremely helpful, as were the other employees with whom I interacted. Unfortunately the costs for the needed repairs on my 20-year old car were too expensive to make it worthwhile. I appreciated the excellent customer service.
Kenneth is always helpful, great to work with and answers all my questions. Service is amazing.
Just stopped by to make an appointment but they were able to fit me in and the service was very good and done promptly
So far so good. Had a few things that needed completed. Had to bring car back in. Took care of it!!! Thanks
Alicia had me in and out quickly. She kept me informed on any additional items to be taken care of and had them complete in a short time.
Amazing customer service! I will be taking my cars to Courtesy Acura from now on.
This is the second time I’ve filled out this form and everything went smoothly during the service.
The customer service from the service department was very good. Vanessa was professional, knowledgeable and kept me informed while I waited for my vehicle.
Everything was excellent, especially the speed at which the service was performed. Jack was very helpful and friendly
I chose to get my 2nd MDX because of the service department! It's so easy to schedule an appointment & my dog was welcome to wait with me in the lounge. We were even invited to visit the sales department for a dog bone!
It was great experience to review and buy 2023 Acura mdx advance package and trade in 2007 Honda Pilot EXL
My scheduled maintenance was done in a very professional and welcoming manner. I will definitely come back here.
Jack was super helpful and got me in and out very quickly!! He answered all my questions and was very attentive in his customer service.
Fast and on time work with my schedule very friendly car running good car clean up
Jack Aran and Chris Zimmerman were extremely helpful! I was very impressed with how quickly they took care of a bad battery situation that was still under warranty, and would highly recommend family and friends to Courtesy Acura!
Really appreciate Jack taking the time to review my concerns with my vehicle and addressing each one. It was so easy to work with Jack and he was so helpful and professional. I look forward to working with him again in the future.
Courtesy Acura is the top of the line regarding cars and customer service. The staff treats their customers like family. Jack, Kenny, and Alicia were great to work with. They turned my anxiety about a mishap that occurred with the car into a calming and positive experience. Thank you all for what you do to show concern for your customers. Happy New Year. Barb Whitfield
Jack was great checking in with and kept me informed throughout the repair of our vehicle which took a couple days.
Jack was very good to work with. Checked with me before replacing the engine filter. It has always been a pleasure to work with Courtesy Acura. The work was completed in the time I was told.
Went above and beyond to fix an issue that happened, customer service is on point with this team!
Courtesy Acura has the best service department I've ever experienced. Vanessa was detailed and thorough in understanding my service needs and communicated clearly throughout the process. The services costs are reasonable, they aren't pushy about scheduling additional services and always return my car washed and cleaned. Overall a great experience.
Venessa was amazingly kind from beginning to end; I’ll be a customer of your service department for a long time…kudos to Venessa!
Alicia was friendly and got the work done. No pressure on recommended items and good team work by Jack while Alicia was finishing up with a prior customer. Comfortable waiting area.
Courtesy Acura Testimonials & Reviews | Courtesy Acura
